SHIPPING
Standard Delivery €9.95
We will deliver your order in 4-6 working days.
Express Delivery €14.95 | Free for orders over €150
We will deliver your order in 2 working days.
Click & Collect Free
Our Click & Collect service to our Dundrum boutique is temporarily unavailable
RETURNS
What is your returns policy?
If something is not quite right or you’ve changed your mind – returns are easy and free.
There are 2 ways in which you you can return to us. Choose from the below choices and return the unworn item(s) to us within 28 days for a full refund.
All returned items will be inspected upon arrival, item(s) must be unworn, undamaged and have the original tags attached to accept your return. If we find signs of wear, we may not be able to accept your return. We kindly ask that you handle our item(s) with care, avoiding any make-up and perfume transfer.
RETURNS TO STORE
Free Ireland returns. Return in person to one of our Boutique stores (excludes outlets)
Return your item/s in person to one of our Boutique stores (excluding Kildare, Brown Thomas, Arnotts and concessions/department stores). Find your nearest Boutique by using our online Store Locator.
If you purchased by card, we’ll need the original payment method you used to purchase the order in order to process your refund.
Please note we can only accept returns from orders placed in the same country and currency as the store trades in. For example, our Dundrum boutique in Ireland can only accept Irish returns purchased in Euros, and not N. Ireland returns purchased in GBP. Our boutiques are not able to accept parcel returns by post, please send them to our DC instead following the instructions provided.
RETURNS VIA POST
Returns via our International Returns Portal
1. Complete the Postal Returns Note (you will find this inside your parcel) and enclose with your item/s inside your parcel.
2. Visit https://web.global-e.com/Returns/Portal/mZqN (this will take you to a different website) to generate your return label.
3 Enter your order number and your email address, then click next.
4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
5. Print the pre-paid return label and affix it securely to the outside of the package.
6. Now, you can either drop off your parcel or arrange for a collection.
7. If you have any further questions or queries please contact us at customercare@mintvelvet.com or call us on 1-866.615.1818
