Terms and Conditions


These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("Goods") from the Mint Velvet website at www.mintvelvet.com (the "Website").

The Website and Goods are provided by Mint Velvet, a trading name of Sabre Retail Fashion Limited, registered in England & Wales (No. 7920155) and with a registered office at St. John's Place, Easton Street, High Wycombe, HP11 1NL, United Kingdom ("we", "us", "our"). If you purchase Goods for despatch to Ireland your contract to purchase will be placed with Sabre Retail (Trading) Limited, registered in England & Wales (No. 06941177) and with a registered office at St. John's Place, Easton Street, High Wycombe, HP11 1NL, United Kingdom, (jointly referred to as "we", "us", "our" as relevant in these terms and conditions). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website, please email us at customercare@mintvelvet.com.


Part 1 Website and Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular, you acknowledge that:

  • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
  • All sizes and measurements are approximate;
  • All Goods are subject to availability - we may not be able to supply your order;
  • Any delivery estimates given on the Website or by email are estimates only;
  • The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.


Part 2 Buying Goods

This Part sets out some terms which apply to your purchase of Goods from us through the Website.

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your basket
  • Checkout step 1 – login details
  • Checkout step 2 – address details
  • Checkout step 3 – payment details
  • Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order Confirmation email to the email address which you provide in the Order process. This Order Confirmation email will contain your Order number, details of the Goods ordered and the delivery option you selected. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch. If you select to pay via PayPal, we will process the payment at the time of the order being confirmed.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance.

If a product is not available, we will include details of the unavailable product in the Order Despatch or Out of Stock email. A product which is not available will not be included in the contract for a product which is despatched.

Prices and charges on the Website are in UK pounds sterling, Euros and US dollars. Delivery charges may apply and these will be displayed in the order process. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee if your order has to be converted to a currency other than these.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain non-UK destinations. We reserve the right to define which products can and cannot be delivered to destinations outside of the UK. Many countries have specific import restrictions on certain products of materials and it is the responsibility of customers to check local customs regulations before placing an Order for shipping outside of the UK.

Our terms of sale to our customers in the US is DDP (Delivered Duty Paid). That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance costs. Our terms of sale to our customers in Switzerland and the Canary Islands is DAP Cleared (Delivered At Place Cleared). That is to say, we are responsible for any clearance charges, but that any further duties or tax costs are your responsibility once the Order has reached the destination country. Our terms of sale to our customers in the UAE is DAP (Delivered At Place). That is to say, we are responsible up until the Order arrives in the destination country, at which point you are responsible for any further clearance, duties or tax costs. All prices are, unless otherwise stated, inclusive of VAT and/or other applicable sales taxes. We are not able to process VAT refunds for international customers. You will be responsible for assuring that any products you order comply with state and federal government import regulations.


Part 3 Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

You can, at any time within 28 days of receiving Goods from us, change your mind and return any Goods to us – this excludes chocolate and earrings, which can't be refunded or exchanged for safety and hygiene reasons.

When we deliver your Goods to you we will include a returns slip and information on how to return Goods to us. If you want to return any items, you must complete the returns slip and enclose this with the items you are returning.

You must then, within 28 days of receiving the Goods, send the goods and return slip in a securely wrapped parcel to Mint Velvet, PO Box 6117, Milton Keynes, MK10 1QB. For specific return information dependant on your location please refer to the Delivery & Returns page. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible.

Refunds can take up to 10 days to process. We will refund to the payment card the price paid for the Goods returned to us on receipt of the returned items.

We regret that no returns can be made to our concession or outlet stores and customers outside of the UK can only return Goods by post.

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Contract Regulations. If you wish to cancel you must notify us via email customercare@mintvelvet.com. within 14 calendar days from the day after the date on which your Goods are delivered. You should keep evidence of having given your cancellation notice, such as certificate of posting. You must then return the goods to us along with the returns slip as above. If you cancel your Order in this way you will be reimbursed the costs of the goods cancelled, plus postage if the entire Order is cancelled. You will be responsible for returning the goods to us at your cost.

Nothing under these terms and conditions affects your statutory rights.


Part 4 Our Relationship with You

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered email address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of the English courts for the determination of disputes.

Whilst we sincerely hope that any complaints or disputes can be swiftly and satisfactorily resolved, there is a new online dispute resolution system (“ODR”) for customers who make purchases online. You will find further details on ODR here. You can also email our Customer Care Team at customercare@mintvelvet.com.


Competitions and Disclaimers

This offer is not to be used in conjunction with any other offer.

This offer is only available online.

This offer is open to UK residents over 18 years of age only.

Mint Velvet reserve the right to amend these terms and conditions and / or discontinue the offer at any time

The winner will be selected at random and notified by email. Mint Velvet’s decision is final. Your statutory rights are not affected.

For all social competitions, the winner will be selected at random and notified on the competition post.

*Generic offer code, valid for one use on customers first order only. Offer code is valid for 30 days from receiving the initial welcome email. Full priced products only.

Offer for customers placing their 1st order. This offer code is valid for one use only on full-price products (excluding gift cards and gift wrap). It can be redeemed on our website by entering the code at checkout. It's valid for a limited time only. This code cannot be used in conjunction with any other offer and is valid on first orders only. 

Notices and Disclaimers

These notices and disclaimers govern your use of the Mint Velvet website, available at www.mintvelvet.co.uk, (the "Website") which is offered by Sabre Retail Fashion Limited ("we", "us" and "our").

We do our best to ensure that the information on the Website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the Website operates properly at all times, but we make no warranties as to the availability or accessibility of the Website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.

Any link (be it a hypertext link or other referral device) used on the Website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the Website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to either ourselves or to our suppliers.

In particular, the trade marks displayed are registered and nothing contained in these conditions or the Website should be construed as granting by implication, estoppel, personal bar, or otherwise, any license or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the license contained below.

You may download to a local hard disk and print extracts from the Website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the Website in any form unless it is for personal, non-commercial use.

You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

You may not frame or link to the Website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

Minimum spend to qualify for free delivery is £100 in the UK. Please check our delivery page for other countries and to find our latest delivery information.


Tax Strategy

This tax strategy applies to Sabre Retail Fashion Limited trading as ‘Mint Velvet’ and all UK entities in its group. References to ‘Mint Velvet’ are to all of these entities.

Mint Velvet regards the publication of this tax strategy as complying with the duty under paragraphs 16(2) and 22(2) of Schedule 19 Finance Act 2016, which requires large groups to publish their UK tax strategy. This tax strategy applies to the year ended 2nd January 2021.


Tax governance and tax risk management

This tax strategy is approved, owned and overseen by the Board of Directors. The Board have oversight to ensure tax planning and compliance is given appropriate attention. The Finance Director is accountable to the Board of Directors for the implementation and management of the tax strategy and is responsible for the day to day management of Mint Velvet’s tax affairs.

Given the scale of our business and volume of tax obligations, risks will inevitably arise from time to time in relation to the interpretation of tax law and nature of our compliance arrangements. Mint Velvet’s Finance function has appropriately qualified individuals who proactively seek to identify, evaluate, manage and monitor these risks. Where there is significant uncertainty or complexity in relation to a risk, external advice is sought.

Mint Velvet operates with appropriate controls and processes to manage tax risk.


Tax strategy and attitude to risk

Our overall objective is to achieve certainty in our tax affairs. Mint Velvet is committed to compliance with tax law and practice. This means paying the right amount of tax in the right place at the right time. It involves disclosing all relevant facts and circumstances to the tax authorities, claiming reliefs and incentives where applicable, and minimising the risk of double taxation (i.e. the same income being taxed twice in two different countries).

Mint Velvet’s appetite for tax risk is low, and we manage our affairs based on sound commercial principles. Where there is uncertainty on how to interpret tax law on any business transaction, Mint Velvet proactively engages with advisors and with tax authorities to seek certainty.


Constructive approach to working with HMRC

We engage with HMRC with honesty, integrity, respect and fairness, through co-operative compliance. We seek a transparent and constructive relationship with HMRC through regular updates in respect of key developments in our business and communication regarding current, future and retrospective tax risks, and interpretation of the law in relation to all relevant taxes.