Returns

UK Returns
Free UK returns.  We're now fully paperless and taking steps towards becoming a more circular and responsible business. Request a return in a few easy steps via our Returns Portal.

  1. To return your parcel click here where you can choose from your preferred return method via our returns portal.
  2. Refunds can take up to 10 working days to process.

Return to Store
Free UK & Ireland returns. Return in person to one of our Boutique stores (excludes outlets)

Return your item/s in person to one of our Boutique stores (excluding Portsmouth Gunwharf Quays, Kildare, Clarks Village, Swindon, Ashford, Cheshire Oaks, Brown Thomas, Arnotts and concessions/department stores). Find your nearest Boutique by using our online Store Locator.

If you purchased by card, we’ll need the original payment method you used to purchase the order in order to process your refund.

Please note we can only accept returns from orders placed in the same country and currency as the store trades in. For example, our Dundrum boutique in Ireland can only accept Irish returns purchased in Euros, and not N. Ireland returns purchased in GBP. Our boutiques are not able to accept parcel returns by post, please send them to our DC instead following the instructions provided.

International
Returns via our International Returns Portal

  1. Complete the Postal Returns Note (you will find this inside your parcel) and enclose with your item/s inside your parcel.
  2. Visit https://web.global-e.com/Returns/Portal/mZqN (this will take you to a different website) to generate your return label.
  3. Enter your order number and your email address, then click next.
  4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
  5. Print the pre-paid return label and affix it securely to the outside of the package.
  6. Now, you can either drop off your parcel or arrange for a collection.

If you have any further questions or queries please contact us at customercare@mintvelvet.com or call us on 1-866.615.1818

If something is not quite right or you’ve changed your mind – returns are easy! Choose your preferred option and return the unworn item(s) to us within 28 days for a full refund. Our UK returns usually take up to 10 working days and you’ll be notified as soon as the refund has been processed. For the rest of the world, we aim to process the return within 5 days of receiving the item(s).

 

Exclusions apply: Gift boxes & wrapping sales are final, while earrings cannot be returned to us unless faulty.

 

If you have any further queries, please visit or contact us here.

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