SHIPPING

To find our shipping charges, please select your country from the list below.

Shipping charges will automatically be added to your shopping bag when you input your address details, including your country. After selecting your shipping service, we will provide you with an estimation of how long your shipment will take to arrive.

Last order dates for delivery expected before Christmas (subject to customs clearance) are:

Standard Shipping: 10th December

Express Shipping: 17th December

RETURNS

What is your returns policy? 

If something is not quite right or you’ve changed your mind – returns are easy.

There are 2 ways in which you you can return to us. Choose from the below choices and return the unworn item(s) to us within 28 days for a full refund.  

How do I return my item? 

1. Complete the Postal Returns Note (you will find this inside your parcel) and enclose with your item/s inside your returns parcel. 

2. Visit here (this will take you to a different website) to generate your pre-paid free return label. 

3. Enter your order number and your email address, then click next. 

4. Select the item/s you wish to return, choose a reason from the drop down menu and click next. 

5. Print the free pre-paid return label and affix it securely to the outside of the package. 

6. Now, you can either drop off your parcel or arrange for a collection. 

Option 1 – Drop your parcel to a DHL local service point

1. To find your nearest service point please click here

2. Select your country from the drop down menu and enter your location

3. Select send a shipment

4. Select I have a shipment with a DHL label and click search

5. All available service points will be listed

Option 2 – Arrange for a DHL collection 

1. Visit here

2. Select your country from the drop-down menu and click go

3. Enter your return waybill number that is printed on your return label and click schedule pickup

4. Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number

5. Check the details are correct and then click schedule pickup

6. A summary and confirmation of your pickup will then display, please take a note of your booking reference number

7. All available service points will be listed

If you have any further queries, please contact our Customer Care Team by emailing customercare@mintvelvet.com or call us on 1-866.615.1818 

For international shipping we have teamed up with Global E who are our international partner that allow us to offer a fast and secure local market experience. When you buy via Global-e, you will see that your payment method is charged by Global-e\Mint Velvet and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the Order).

For any queries, you can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom.